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We are looking for both overseas and domestic Education
Customer Support executive, Understand student profiles and
counsel accordingly for different countries. Shortlist courses
and university options most suitable, Convert students to
apply and then the application team takes over. No pressure
to push or promote any particular university, etc.

What You Will Be Doing

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Planning the training and standardization of service delivery.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.